Frequently Asked Questions

Find answers to common questions about our services

General

ShortStayNG is Nigeria's leading comprehensive travel and accommodation platform. We offer premium shortlet accommodations, luxury hotels, and reliable car rental services across major cities in Nigeria.

Simply browse our listings, select your preferred property or car, choose your dates, and complete your booking. You'll receive instant confirmation and all necessary details via email and SMS.

Yes! We have properties and car rental services available across major cities in Nigeria including Lagos, Abuja, Port Harcourt, Ibadan, and many more locations.

Booking & Reservations

To book a property: 1. Search for properties in your desired location 2. Select your check-in and check-out dates 3. Choose a property that fits your needs 4. Click "Book Now" and fill in your details 5. Complete payment 6. Receive instant confirmation

Yes, you can modify or cancel your booking through your account dashboard. Cancellation policies vary by property, so please check the specific property's cancellation policy before booking. Generally, cancellations made 48 hours before check-in are eligible for a full refund.

Most properties have a minimum booking duration of 1 night. However, some properties may require a minimum stay of 2-3 nights, especially during peak seasons or holidays. Check the property details for specific requirements.

Yes, you need to create a free account to make bookings. This allows you to manage your reservations, view booking history, save favorite properties, and receive personalized recommendations.

Payment & Refunds

We accept multiple payment methods including: - Debit/Credit Cards (Visa, Mastercard, Verve) - Bank Transfer - USSD - Mobile Money All payments are processed securely through Flutterwave.

Absolutely! We use industry-standard SSL encryption and partner with Flutterwave, a PCI-DSS compliant payment processor. We never store your complete card details on our servers.

Approved refunds are processed within 5-7 business days. The refund will be credited to your original payment method. Bank transfers may take an additional 3-5 business days to reflect in your account.

No! We believe in transparent pricing. The price you see is the price you pay. All fees, taxes, and charges are clearly displayed before you complete your booking.

Car Rental

To rent a car: 1. Visit our Car Rental section 2. Select your pickup location and dates 3. Browse available vehicles 4. Choose a car that suits your needs 5. Complete the booking and payment 6. Receive confirmation with pickup details

To rent a car, you must: - Be at least 21 years old - Have a valid driver's license (held for at least 1 year) - Provide a valid ID card or passport - Have a valid payment method Some luxury vehicles may have additional age requirements.

Yes! We offer both self-drive and chauffeur-driven options. You can select your preference when booking. Chauffeur-driven services include a professional driver at an additional cost.

Our car rental prices typically include: - Basic insurance coverage - Unlimited mileage (for most vehicles) - 24/7 roadside assistance - Vehicle maintenance Additional services like GPS, child seats, or extra insurance can be added for a fee.

Properties & Listings

Yes! Every property on ShortStayNG undergoes a thorough verification process. We verify property ownership, inspect facilities, and ensure all listings meet our quality standards before they go live.

Absolutely! We welcome property owners to list their properties. Simply register as a vendor, submit your property details with photos, and our team will review and verify your listing. Once approved, your property will be visible to thousands of potential guests.

Amenities vary by property but commonly include: - WiFi - Air conditioning - Kitchen facilities - TV and entertainment - Toiletries - Bedding and towels - 24/7 security Check individual property listings for specific amenities.

While we provide detailed photos and descriptions, physical viewings before booking are generally not available for shortlet properties. However, you can contact the property owner through our platform for additional information or video tours.

Still Have Questions?

Our support team is here to help you 24/7